Privacy Policy

Mind Nourish provides books, products, resources and services relating to grief, nutrition, health and wellbeing.

For the purposes of applicable data protection law, Mind Nourish is responsible for the personal information described in this policy.

The information we collect depends on how you interact with Mind Nourish. It may include:

• Your name and contact details, including your email address and telephone number.
• Billing and delivery information when you make a purchase.
• Account information if you create a Mind Nourish account.
• Information you provide when subscribing to a newsletter, downloading a resource, completing a form or contacting us.
• Information you voluntarily provide when using particular Mind Nourish services, which may include information about your health, nutrition, lifestyle, activity or wellbeing.
• Technical information such as your IP address, browser type, device information and how you interact with the website.

We may use your personal information to:

• Process and fulfil purchases and orders.
• Create and manage your account.
• Provide services or resources you have requested.
• Respond to enquiries and provide customer support.
• Send newsletters and other communications where you have chosen to receive them.
• Operate, maintain and improve the Mind Nourish website and services.
• Understand how people use the website and our content.
• Detect or prevent fraud, misuse or security problems.
• Meet our legal, accounting and regulatory obligations.

Under UK data protection law, we need a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

• Contract — where processing is necessary to provide something you have purchased or requested.
• Consent — where you have given us permission, such as for certain marketing communications.
• Legitimate interests — where processing is reasonably necessary to operate and improve Mind Nourish, provided those interests do not override your rights.
• Legal obligation — where we are required to process or retain information by law.

Some Mind Nourish services may invite you to provide information relating to your health, nutrition, lifestyle or wellbeing.

Some of this information may be treated as special category personal data under UK data protection law. Where required, we will only process this information where an appropriate legal condition applies, such as your explicit consent.

Payments may be processed through third-party payment providers. Payment providers process payment information in accordance with their own privacy policies and security procedures.

Mind Nourish does not need to receive or store your complete payment-card details when payment is handled directly by the payment provider.

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate Mind Nourish. This may include providers involved in:

• Website hosting
• Payment processing
• Order fulfilment
• Email communications
• Analytics
• Booking or communication services

We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

Mind Nourish may use cookies and similar technologies to operate the website, understand how it is being used and improve the user experience.

Where required by law, non-essential cookies will only be used with your consent.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, contractual and reporting requirements.

Different types of information may therefore be retained for different periods.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or loss.

However, no internet-based system can be guaranteed to be completely secure.

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:

• Ask for access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information in certain circumstances.
• Ask us to restrict how your information is used.
• Object to certain processing.
• Request transfer of certain information where applicable.
• Withdraw consent where we rely on consent to process your information.

You can contact us if you wish to exercise any of these rights.

If you subscribe to Mind Nourish marketing communications, you can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.

The Mind Nourish website may contain links to websites operated by other organisations. We are not responsible for the privacy practices of those websites, and you should review their privacy information separately.

We may update this Privacy Policy from time to time to reflect changes to Mind Nourish, the services we use or applicable legal requirements.

The date at the top of this page shows when this policy was last updated.

If you have a question about this Privacy Policy, how your information is used, or you wish to exercise a data protection right, please contact Mind Nourish.

You may also have the right to make a complaint to the UK Information Commissioner's Office if you are unhappy with how your personal information has been handled.